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Security and Privacy

Laurentian Bank of Canada is fully committed to protecting the security and privacy of the personal information you communicate to us.

Transactional services: 128-bit encryption required

Laurentian Bank offers you the possibility to conduct transactions via our Rewards Zone Web site. These transactions are governed by agreements. Please make yourself aware of these agreements by consulting the relevant pages on this Web site or in the rewards program brochure.

In order to protect the privacy of data exchanged over the Internet, our Web site features a 128-bit encryption system, the most secure encoding method currently on the market. We encode exchanges to prevent potential intruders from accessing confidential information you enter during your session, and from intercepting information we send you. 128-bit encryption is a recognized data encoding process that guarantees the security of all information transmitted.

To open a session, you must be using an Internet browser equipped with 128-bit encryption. Firefox® and Microsoft® Internet Explorer offer this encoding system. Click on the icon of the browser you use to download the most recent version of the software that offers 128-bit encryption.

For your security

Our commitment to maintaining a high level of security does not imply that you don't need to take any precautions. When visiting Web sites, even in a secure environment, we advise the following:

  • Never give out your password. To access the section containing your confidential account information, you need to use a password. We suggest that you change it regularly and keep it private. You should memorize your password and not choose one that could be easy for others to guess, such as date of birth, telephone number or address.
  • Always be sure to close your session before leaving your computer.
  • Clear your browser's cache to avoid disclosing information from your previous session to potential snoopers. The procedure to clear your cache varies from one browser to another. Please refer to your browser's help section for more information.
  • When you enter the section containing personal account information, your browser's security icon must appear. Depending on your browser, you should see a key or a small locked padlock indicating that your session is secure. A broken key or an open padlock indicates that your session is not secure. Remember that a message sent without a security seal means that an unauthorized individual or organization could intercept it.

Transaction security

Laurentian Bank adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. In addition, we use the most secure encryption methods currently available to ensure the privacy of the information we exchange with you. However, absolute privacy in the transmission of data over the Internet is not always possible, and cannot be guaranteed at all times. Laurentian Bank cannot be held responsible for any damages incurred if you transmit private information that subsequently becomes public through no fault of Laurentian Bank.

Privacy of client information

As previously mentioned, Laurentian Bank adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. To ensure that this commitment to privacy is upheld, we've developed a Code of Privacy, the main points of which are summarized in our brochure entitled "Questions of Privacy". This code governs the behaviour of Laurentian Bank employees with regard to the accuracy, privacy and security of all client information. We're committed to protecting the personal and financial information stored on the servers hosting our Web site and our internal computer systems. You're protected against fraudulent activity resulting from a breach in computer security for which you're not responsible, provided that you observe the basic rules, which include, in particular, safeguarding your password and your access code. Your personal and financial information must therefore be handled with discretion. This section summarizes the main elements of Laurentian Bank's commitment to ensuring information privacy.

Why do we keep confidential information in your file?

This information helps us to better know you and better meet your needs, with the following goals:

  • Determine your eligibility for products or services you apply for
  • Inform you: in order to offer quality service that best suits your needs, we might contact you to inform you of products and services we offer, or to let you know about special offers that could be of interest to you.
  • Comply with the law

We make it our duty to inform you of our intentions with regard to your personal information, before and while we gather it. In addition, if we must verify or complete data using external sources, we'll first ensure that we have your prior authorization. Please note that in certain cases, a court, a government representative or any other legally authorized party may request that we turn over information about you without your prior consent.

Can my confidential information be revealed to third parties?

Confidential information kept by Laurentian Bank is communicated to other parties only in specific cases, including:

  • When you've provided written consent, generally requested when completing an application for a product or service
  • When we're legally obliged, such as in the case of requests from fiscal authorities or from the various levels of government. Other cases, such as a medical emergency, can also apply.
  • When the interests of our institutions require it, for example when we must take legal action to collect an amount due
  • When public interest requires it, for example to help prevent fraud or other crime, or to help in a criminal investigation

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