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Legal Note

Important notice

This notice governs the use of the Laurentian Bank of Canada Web site. Please read it carefully before accessing the site.

For information purposes only

The content of this Web site is provided for information purposes only, unless otherwise indicated, and does not constitute an offer to purchase or sell products or services of Laurentian Bank, its subsidiaries or its affiliates (collectively called "Laurentian Bank").

Accuracy and modification of information

The information and documents provided on this Web site are, to our knowledge, correct at the time they are posted. However, despite our efforts in this respect, Laurentian Bank cannot guarantee that this information is accurate or complete, or that it will be at all times. Furthermore, software or Internet communications issues may generate inaccurate or incomplete copies of information or documents that could be transmitted to a third party and displayed on their computer.

Laurentian Bank reserves the right to modify the information and documents contained on this site without prior notice. Your continued use of this site implies that you agree to such changes, and that you agree to review this information and these documents on a regular basis.

Non-solicitation

The description of products and services available does not constitute solicitation or an offer to purchase or sell products or services.

Insurance products

Travel insurance is provided by Industrial Alliance Insurance and Financial Services Inc. The following products related to insurance and traveller assistance are associated with the VISA EXPLORE and VISA Infinite card:
  • Insurance for hospital, medical or paramedical treatment and services, trip cancellation insurance, delayed baggage insurance, public transportation vehicle accident insurance, purchase insurance and extended warranty and travel assistance are provided by Industrial Alliance Insurance and Financial Services Inc.
  • Collision/loss damage insurance on a rental vehicle is provided by Royal Insurance Company of Canada.

Subsidiaries

LBC Financial Services Inc. and LBC Trust are both wholly-owned subsidiaries of Laurentian Bank of Canada.

Transaction Security

The bank complies with legislation relative to the protection of personal information. In addition, we use the most secure encryption techniques on the market to ensure the privacy of the information we exchange with you. However, absolute privacy in the transmission of data over the Internet is not always possible, and cannot be guaranteed at all times. Laurentian Bank cannot be held responsible for any damages incurred if you transmit private information that subsequently becomes public through no fault of Laurentian Bank.

Confidentiality of information

Your private details and identifying financial information must be handled with the utmost discretion. That’s why we work hard to protect your personal and financial information.

Our privacy statement tells you how we protect your privacy and the confidentiality of your personal information and applies to all our dealings with you. We encourage you to visit the Security and Privacy page, where you can read the statement and our “Questions of Privacy“ brochure, which summarizes the main points.

Site Management

This site is operated by Rideau Recognition Solutions Inc. All funds displayed on the site are in CAD currency.

Rideau Recognition Solutions Inc
473 Deslauriers
Montréal, Québec
H4N 1W2

No warranties

While every effort is made to ensure that the information and materials contained in the site, including text, graphics, links to other Internet resources and other items is accurate, they are provided on an "as is" basis. Laurentian Bank makes no warranties express, implied, or statutory regarding the accuracy, adequacy, timeliness, merchantability, operation, non-infringement, usefulness, completeness, reliability and fitness of this information or these documents for a particular purpose or situation whatsoever, and expressly disclaims liability in this regard.

Laurentian Bank does warrant that the site will at all times be available and meet your requirements, that access will be uninterrupted, that there will be no delays, failures, errors or omissions or loss of information transmitted, that no virus or other contaminating or destructive elements will be transmitted, or that no damage will arise with your computer system. You are solely responsible for the adequate protection and backup of your data and equipment, and for taking reasonable and appropriate measures to detect computer viruses or other destructive elements.

No liability

In no event is Laurentian Bank liable to you or any other party for any damages whatsoever, including without limitation direct or indirect, special, incidental or consequential, exemplary or punitive damages, losses or expenses arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, loss of data, any unauthorized use or reproduction of the site or the information or otherwise, even if Laurentian Bank or its representatives are advised of the possibility of such damages, losses or expenses.

Hyperlinks and other information

Links to other Web sites from this site, as well as references to products, services or publications other than those of Laurentian Bank are provided solely for your convenience and are at your own risk. No warranty, express or implied, is provided by Laurentian Bank relative to products, services or information available from or provided by third parties resulting from such information, products or services being included in or available from the present site or linked to it. Such products, services or information are in no way verified, monitored, or endorsed by Laurentian Bank. You are responsible for taking the necessary precautions to detect possible viruses and ensure that any software accessed through one of the links available on this site is compatible with your computer. You must also ensure that you have up-to-date backup copies of all contents of your hard disk before installing software downloaded from a link available on this site.

Trademarks and copyrights

© Laurentian Bank of Canada, 2009.
Certain names, logos, graphics, icons, designs, words, titles or phrases used on this site may constitute trade names, trademarks or service marks belonging to Laurentian Bank or to third parties of which Laurentian Bank is an authorized user. Use of trademarks on this site does not necessarily imply that a licence of any kind has been granted. The symbols ® and ™ designate respectively "registered trademark" and "trademark".

The trademarks are distinguished from one another and accompanied, at first-time use, by the corresponding trademark symbol: ®/™/*. These symbols are keyed to their respective legend, which describes the owner or licensee of the trademark: ® Registered trademark of Laurentian Bank of Canada./ ™ Trademark of Laurentian Bank of Canada./* Laurentian Bank, licensee of trademark.

® The following marks are registered trademarks of Laurentian Bank under the Canadian Trademarks Act. Certain of these marks are also Laurentian Bank property under the applicable trademarks laws/legislation in foreign jurisdictions:

TREE (DRAWING), LBC, LAURENTIAN BANK & DRAWING, LAURENTIAN BANK & TRUST.

™: The following marks are trademarks of Laurentian Bank:

LAURENTIAN BANK AND TRUST

The following trademarks are the exclusive property of their respective owner:

VISA

Proprietary information

The information contained in this site is the sole property of Laurentian Bank and is for your personal use only. This information is protected under the copyright laws of Canada and other countries. This information may not be reproduced, in whole or in part, without the express written consent of Laurentian Bank. Public or commercial use, downloading, retransmission, redistribution or publication, reproduction, storage or saving of data in any medium or unauthorized modification of trademarks or of content contained in this site is prohibited and may constitute a violation of such laws, including trademark or copyright laws, and could subject the user to legal action.

Achieving Customer Satisfaction

Customer satisfaction is a top priority at Laurentian Bank Group*. That is why we have put in place mechanisms to receive your comments on our policies and service quality, and to respond promptly when there is a problem that requires us to take corrective action.

Ideally, problems should be resolved directly between the parties concerned, but that is not always possible. For those situations, the Bank has created the Customer Inquiries team to ensure customer experience, provide assistance to customers upon request, and to communicate, when necessary, with the authorities concerned.

Laurentian Bank Group* is committed to several voluntary banking industry codes designed to protect consumers, and which describe the rights and responsibilities of the banks and their clients.

If you have comments or complaints about our services, fees or handling of personal information, please consult the Achieving Customer Satisfaction page on our web site.


*The name Laurentian Bank Group includes the following entities: Laurentian Bank of Canada, Laurentian Bank Trust of Canada Inc., B2B Trust, LBC Trust, LBC Financial Services, Laurentian Bank Securities.